Policies
Last updated 23 July 2026
We want you to be satisfied with every order from GuestCare Essentials. This policy explains when items can be returned and how refunds are handled.
You may request a return within 7 days of delivery for items that are unused, in their original packaging and in resalable condition. For hygiene reasons, opened guest amenities and consumables (toiletries, single-use items) cannot be returned unless faulty.
If an item arrives damaged, faulty or not as described, contact us within 48 hours of delivery with your order number and photos. We will arrange a replacement or a full refund, including any delivery charge, at no cost to you.
Approved refunds are returned to your original payment method via Paystack. Once approved, refunds are typically processed within 5–10 business days, depending on your bank, card issuer or mobile money provider. Delivery fees are non-refundable except where an item is faulty or we made an error.
Email info@signaturehospitalitygh.com with your order number and the items you wish to return, or call +233 26 808 6344. Our team will confirm eligibility and next steps.
