Service excellence
Exceptional service is the foundation of every successful business. Every engagement is delivered with professionalism and attention to detail.
Signature Hospitality & Business Services (SHBS) is a leading hospitality consultancy and business solutions provider helping organisations deliver exceptional customer experiences while achieving operational excellence and sustainable growth.
Our story
SHBS was founded by hospitality executive Jemima M. Odonkor to meet a growing need in Ghana’s hospitality industry: practical, results-driven support from professionals who have managed hotel operations, led teams and delivered measurable results. Today our work spans consulting, hotel pre-opening support, recruitment, training and hospitality supplies — serving businesses across Ghana and beyond.
Our vision. To become Africa’s leading hospitality and business solutions company, recognised for transforming organisations through innovation, operational excellence and exceptional service.
Our mission. To partner with hospitality businesses and corporate organisations, providing professional consulting, quality products, talent development and strategic business solutions that drive sustainable growth and exceptional customer experiences.
Our core values
Exceptional service is the foundation of every successful business. Every engagement is delivered with professionalism and attention to detail.
We conduct our business with honesty, transparency, accountability and respect, building long-term relationships based on trust.
We maintain the highest standards in everything we do, ensuring clients receive expert advice and reliable service.
We embrace new ideas, modern technologies and creative solutions that keep businesses competitive.
The best results come from working closely with clients, understanding their challenges and developing solutions together.
Learning never stops. We continuously develop our knowledge, skills and services to deliver lasting value.
More than twenty-five years of hospitality leadership across Ghana, Nigeria and Norway — expertise grounded in real operations.
Consulting, recruitment, training, hospitality supplies and business development delivered through one trusted partner.
We work alongside our clients to implement solutions that improve performance and create lasting value.
We do more than provide advice — we partner with our clients to develop practical solutions that strengthen operations, improve service delivery and create lasting value.
SHBS brings together senior hospitality consultants, trainers and operational specialists, giving every client access to the right expertise for the assignment.
Meet our founderFounder & Lead Hospitality Consultant
25+ years across Ghana, Nigeria and Norway
Jemima is an accomplished hospitality executive whose career spans hotel operations, sales and marketing, guest experience, business development, human resources and executive leadership. She has held senior roles with internationally recognised hotel brands and independent luxury properties.
She established SHBS to give organisations access to practical consulting, operational expertise, recruitment, professional training and quality hospitality products through one trusted partner.
Experienced consultants support strategy, performance reviews, operational audits, pre-openings and business improvement.
Industry practitioners deliver practical training, leadership development, coaching and service-culture programmes.
Specialists are engaged to match the needs of each assignment, from guest experience and quality assurance to recruitment and procurement.
Our clients
We support organisations across hospitality, corporate services, education, healthcare and the public sector with practical, professional solutions built around their goals.
Approved client logos can be added to this showcase as individual brand files are supplied.
Frequently asked questions
SHBS provides hospitality consulting, hotel pre-opening support, recruitment and executive search, professional training, mystery shopping and service audits, remote hospitality support, and quality hotel operating supplies through its GuestCare Essentials division.
SHBS is based in Accra, Ghana and works with hotels, resorts, restaurants and corporate organisations across Ghana and the wider African region.
Book a complimentary 30-minute consultation through the contact page. We review your operations and objectives, then recommend practical, prioritised next steps tailored to your property and budget.
GuestCare Essentials is the hospitality supply division of SHBS, providing bathroom amenities, hotel linen, guest room accessories, housekeeping and restaurant supplies, with online ordering and delivery across Ghana.
The Ghana Hospitality Professionals Development Hub (GHP Hub) is an industry-led network offering membership, mentorship, professional development, career pathways and international partnerships for hospitality professionals.
Yes. We offer a complimentary 30-minute consultation to understand your business needs, challenges and opportunities before recommending a tailored way forward.
Book a complimentary 30-minute consultation to explore your challenges, opportunities and recommended next steps.